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10+ Years of Insurance Specialization
Trusted partner to over 50+ Major Carriers, Benefits Administrators, and large employers across all US jurisdictions and globally.
Certified Authority
Our team includes ATA-Certified Translators, CCHI/CTI Certified Linguists, and Trained Project Managers, ensuring professionalism at every stage.
AI + Human Collaboration
We combine high-speed, AI-powered translation memory and terminology engines with Certified Linguists to ensure unmatched technical accuracy and cultural fluency across 100+ languages.
Security, Quality & Compliance Certifications
Our workflows are SOC 2 Type II certified, ISO 17100 compliant for translation quality, and strictly HIPAA-compliant to protect all confidential PHI data.
Regulatory Compliance Expertise
Deep, up-to-date knowledge of ERISA, ACA Section 1557, Title VI, CMS requirements, and 45 CFR Part 92 ensures your organization faces zero compliance penalties.
Proven ROI
Clients consistently report a 40% reduction in member inquiries and 25% higher enrollment rates among Limited English Proficiency (LEP) members.
Service
Our specialized services focus exclusively on the accurate, compliant transformation of your existing English benefits materials into any target language.
Deliverables: Master English guide (InDesign/PDF), fully localized guides (print-ready/web-optimized), and editable source files.
Service
Ensure seamless, real-time communication for all your members and employees.
Live Event Interpretation (Remote & On-Site)
CI/CTI-certified interpreters for virtual and in-person events including benefits enrollment fairs, webinars, and town halls. We provide secure, high-quality audio feeds for all platforms.
Simultaneous & Consecutive Interpretation
We supply specialized remote simultaneous interpretation (RSI) platforms and on-site equipment (booths, headsets) to facilitate immediate communication for large and small audiences.
Call-Center Language Support (OPI & VRI)
Providing professionally voiced scripts, on-demand over-the-phone interpretation (OPI), and video remote interpretation (VRI) for rapid, confidential member service support and claim inquiries.
Proven Quality
Workflow
Our standardized 4-step process ensures predictable quality and on-time delivery.
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Federal Compliance (ACA 1557 & ERISA)
We guarantee all materials, including SPDs and SBCs, meet federal guidelines for Limited English Proficiency (LEP) populations.
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State & Local Language Access (Title VI)
Full support for state-specific requirements, including the use of correct top-language taglines and Title VI adherence.
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Certified Security & Quality (ISO & SOC 2)
Rigid, auditable processes (ISO 17100 and SOC 2 Type II) govern translator selection, data security, and translation integrity to protect PHI.
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Multi-Tier Validation Workflow
Every document undergoes Linguistic Review In-Country Reviewer Validation → DTP Proofing → Final Client Approval to ensure zero errors.
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FAQs
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