Methodology
Two Powerful Ways to Serve Your Customers
Rapid AI Translation
Datagain Connect’s AI integrates with your helpdesk tools, ticketing systems, and knowledge bases to deliver real-time multilingual support at scale. Our AI-driven translation instantly localizes high-volume interactions from chatbot responses, FAQs and support tickets ensuring fast, consistent, and accurate communication across languages.
AI Speed + Human Expertise
For complex technical support, compliance-sensitive communications, and culturally nuanced interactions, our hybrid model combines AI efficiency with human expertise including on-demand interpretation services. Professional linguists refine AI output while providing real-time language support, ensuring clarity and precision in every interaction.
Sub-Departments
Customer Support
We enable your support teams to resolve issues faster with localized resources. Our services include real-time phone interpretation for customer calls, multilingual chat and email support, and translated technical documentation. We also help streamline service desk operations with ITIL-compliant localization for incident management and knowledge base integration.
Help Center & Knowledge Base Management
We enable your support teams to resolve issues faster with localized resources. Our services include real-time phone interpretation for customer calls, multilingual chat and email support, and translated technical documentation. We also help streamline service desk operations with ITIL-compliant localization for incident management and knowledge base integration.
Eliminating Language Barriers Across Your Departments
The Blueprint of Our Translation Excellence
Workflow
Secure File Submission
Securely submit content for translation through automated API triggers, our encrypted portal, or via email.
Content Analysis & Formal Quote
Our team evaluates your materials for complexity, language requirements, and specialized terminology needs, providing a detailed proposal within 4 business hours.
AI-Powered Translation Draft
Our machine translation system generates an initial draft using your approved terms while preserving all original formatting and structure.
Human Expert Validation
Specialized linguists refine every translation for technical accuracy, cultural relevance, and compliance with your specific style guidelines.
Final Delivery & Integration
Our translation memory gets updated for future consistency and completed translations are delivered directly to your knowledge base or helpdesk system..
Benefits
Faster Resolution
Integrate your help desk to our platform once and instantly translate customer messages and emails with a single click, cutting response times dramatically.
Round-the-Clock Support
Get 24/7 expert assistance with 99.9% uptime, ensuring uninterrupted global operations across all time zones.
Nationwide Network
Access to native-speaking linguists across all 50 states in 100+ languages, delivering culturally attuned support via phone, email, or chat.
Brand Consistency
Maintain unified brand voice across all languages with our brand aligned translations and trained interpreters.
